Use the My CenturyLink mobile app or browse to, This means a connection failure has occurred. DSL and power ports on the back of the C4000BG and LG/LZ models. If itblinks blueagain for more than 5 minutes, service is not connected to that jack. This page provides instructions to install internet with any C4000 series modem/router from CenturyLink. Download the Brightspeed Internet app to manage your account. If you have aC4000BG/BZor LG/LZmodel, you will also see aDSL status lighton the back of the modem. X. You may receive a notification earlier in the day to let you know that your service has been activated, and then you can start your installation. Try the tower modem setup page instead. Go to quick set-up and put in the necessary authentication information as it was stated from the old modem. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. Unboxing2. Change admin password. Have you ordered new internet service or a newAxon (Greenwave) C4000or Zyxel C4000series modem from CenturyLink, and are setting up the service yourself? Login to the modem via 192.168..1, the default login and password are you usually attached to the modem or the tech provides them. Troubleshooting tip:If the lightblinks blue,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. Download the latest firmware for the C4000XG. 437 0 obj <]/Info 422 0 R/Encrypt 424 0 R/Filter/FlateDecode/W[1 3 1]/Index[423 26]/DecodeParms<>/Size 449/Prev 476649/Type/XRef>>stream Works with these CenturyLink internet services: Note:Listed speeds reflect the maximum download speed the technology can deliver on CenturyLink services. Where it is placed can have a huge impact on your wireless performance. Setting up new service? In addition to the main LED display, the C4000LG model has a DSL status light, found beneath the ports on the back side, as seen in the photo. Setting up new service? If needed, you can download the same instructions below. Overall Performance: 85%. Below are the status light behaviors you'll see when the modem is connecting (also called pairing or syncing) with a wireless device through WPS: BLINKINGGREEN- Searching for a device and attempting to connect. Filters arenotneeded if you use theC4000XG. Greenwave C4000BG * C4000LG * C4000XG * Zyxel C4000LZ. Visit the. Option 1:In theMy CenturyLink mobile app,go into theInstall My New Modemsection. Below are some of the most common questions and issues that customers ask as they install a modem. . Answer (1 of 3): I'm sorry, you've been lied to. D IFV`/2l&# Ii! What if all the lights on the modem are off? Previous image. Download the CenturyLink app to manage your account and network. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. found on earlier modems. Wait until after 7 p.m. on the service start date to attempt setup. Look for an email with your order confirmation details and anorder statustracking link. Try plugging the DSL cord into a different jack. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. If you still get a red light, you will need to, Once the status light ring on the front turns blue, the DSL light(s) should turn green to indicate it's connected and ready to finish. The C4000LG allows wired and wireless clients to safely access the Internet. STARTED! Note: Speeds reflect the maximum download speed the technology can deliver Quantum Fiber service. 3. CenturyLink C4000LG DSL Router 4K Streaming SEALED in white Box Open Box. Page 7: Internet Connection Setup (Centurylink Home Router Side) 2. So I called CL and ordered a brand new one (C4000LG) from CL. TheC4000XGdoes not have a DSL port or light. WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, The C4000BG has the same specifications as the, The C4000LG has the same specifications as the, If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. 3. Unplug everything, wait a few minutes, and plug in again. 4.7 out of 5 stars based on 30 product ratings (30 . After completing the setup steps in the app or through the QuickConnect site, check the color of the light ring on the front of the modem to verify its connection status. We no longer support this browser. In an older home, there may be multiple jacks, and they may have been installed by different providers over the years. It works just fine but when my roommate connects at 5g it slows down mine even though im on 2.4g. well then don't forget to:SubscribeLikeCommentShare with your friends Thanks for watching!C4000LG CenturyLink Modem by GreenWave#C4000LGCenturyLinkModem #C4000LG #GreenWave Either move it to the room where it will get . Verified purchase: Yes. The DSL cord from the modem to the jack shouldnothave a filter. Please note that a phone jack is required to set up Brightspeed internet service in your home. Click the quick setup icon to configure the device's Internet access . If you don't have a jack,chat with usto have one installed. Sentiment Score 9. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. WiFi 6 antenna - 2.4 GHz/5 GHz 802.11ax (backwards compatible with 802.11a/b/g/n/ac) Dynamic QoS - Prioritizes internet traffic by application and device for smoother streaming. The remaining setup will depend on your installation method (using the app or the QuickConnect site) and how quickly you go through the steps. See more CenturyLink Greenwave C4000LG DSL Modem - Whit. Disadvantages:Can be difficult to set up and interface with, and has a pretty heft price tag. SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers) Key/Wireless Password is the password you will enter on your devices to connect securely to your network; These default settings can also be customized in the modem settings or through the app The particular jack you are using isn't hooked up or is faulty. 2) Use the CenturyLink modem as is (in router mode) and use Orbi in Access Point mode. How to login CENTURYLINK Easily Accessing your Router Admin through a CENTURYLINK's IP Address will allow you to change the settings that your router software provides. If YES, click here to see DSL filter instructions, The DSL cord from the modem to the jack should, While the C4000 initially boots up, it willblink bluewhile it is looking for the Brightspeed network. For an optimal experience, we recommendupdating your browser. It may be that only one of the jacks is hooked up to CenturyLink's network, or all of them may be active. Have a home security system? 2017-04-24 02:55 PM. Have you purchased a new Axon (Greenwave)Axon (Greenwave) C4000orZyxel C4000series modem from Brightspeed and are putting the service together on your own? is a good first step to fix many common problems. This can be either because the service hasn't been activated yet, you're using an inactive jack, or there's an issue with the modem's authentication process. 2 offers from $138.97. Try another phone jack if one is available. Download the latest firmware for the C4000BG, Download the latest firmware for the C4000LG, Download the latest firmware for the C4000XG. If you have questions we haven't answered, or if you need any additional support with setting up your modem. Visit theWAN setup pagefor step-by-step instructions on different WAN configurations, includingPPPoE,IPoEandtransparent bridging. While the C4000 initially boots up, it willblink bluewhile it is looking for the CenturyLink network. CAUTION! The DSL cord from the modem to the jack shouldnothave a filter. And don't worry if your computer is connected to the modem, you will be able to access this site even before your internet service is fully activated. Website blocking. It can handle . Plugging in the power cord4. Once the light is green, you're connected to the internet and you can get online! Please try another jack orchat with usfor further help. . About Brightspeed |Careers |Newsroom |Legal |Privacy Notice |Tariffs|Customers with Disabilities|Site Map Occasional updates are necessary to add new features and keep the modem's performance at its best. Buy The Adtran C424G Modem. I know on the older modems, I was able to shut off the radio and add almost any router. Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. As an alternative, use a splitter to plug both a phone and a DSL modem into one wall jack. Let's restore the network settings on the Printer: Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for 5 seconds. Enter the user name and password provided by your ISP. This may happen for one of these reasons: If the DSL light remains red after checking the cords and trying all available jacks, you will need tochatwith a service agent to get help. $84.99. Up to 3 Gbps Speed - 600+2400 Mbps with 2-stream connectivity. It should turnsolidBLUEonceit has connected. The Zyxel C3000Z is one of CenturyLink's top recommended modems for its DSL internet service. Posted 21 September 2016 - 06:14 AM. If you're having connectivity issues, try waiting until after 7 p.m. to attempt setup. The status light ring may change colors repeatedly as it goes through the initialinstallation process. Unplug everything, wait a few minutes, and plug in again. . Zyxel C3000Z Modem. Picked up right where the old one left off. The C4000BG has the same specifications as theZyxel C4000BZ. 4. Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the mod, If the main LED or DSL status light on your C4000 exhibits different behavior, or indicates a problem based on the guides above, then. Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device. After completing the syncing and setup process, the LED color will change to indicate the connection status: TheC4000BG/BZand LG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. It should turnsolidBLUEonceit has connected. Free shipping for many products! Along with its easy-to-use features, the Actiontec GT784WN is also the most budget-friendly device on our list, with a price tag around $90. Set up WPS on your modem. The LED ring in the center of the C4000XG will light up green upon full internet access. Editorial Score. The initial boot-up process can take up to 15 minutes as the modem updates firmware and syncs with the network. This indicates nothing is connected to the modem port. . These lights will flashred and greenwhile the modem is syncing with the network. Buy The Greenwave C4000LG Modem. Make sure the outlet is live. Plug the phone cord into a filter and then into the wall jack. 2.Reposition your wireless router. I'm making this post in hopes of it maybe getting seen by someone at century link that can further investigate the firmware issues and address them. After a "forced" Windows 10 update (not upgrade), my three Windows 10 devices will not connect to the internet through my CenturyLink router, either through an ethernet connection or a wireless connection. Troubleshooting tip:If the lightblinks blue,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. If you don't have a jack, chat with us to have one installed. Features of the C4000 (All versions) Secure WiFi compatible. Find many great new & used options and get the best deals for CenturyLink Greenwave C4000LG DSL Modem Router at the best online prices at eBay! 217. If you don't have a jack, chat with us to have one installed. Just follow the QuickConnect instructions when you get to step 4. So my question is, can I can send this new modem back and get my money back? Other devices will not connect to the network no matter how peculiarly you stand on one foot and hold your tongue. 5. Call tech support back and tell them your modem is in a "walled garden" state. Helpful. Choose your type of modem below to read the instructions before completing installation. Try disconnecting everything (DSL and power), waiting a few minutes, and repeating. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. If you are using a tablet or newer laptop, you may not have an Ethernet port on your device. This video is a step-by-step guide of how to setup your modem. Wireless security settings. These lights will flash red and green while the modem is syncing. Below are the status LED behaviors you'll see when the modem is installing a firmware update: BLINKINGAMBER/WHITE-Manual firmware upgrade in progress (you are running afirmware updatethrough the modem's settings interface), BLINKINGAMBER/GREEN-Automatic firmware upgrade in progress (the network prompted an update, typically runs in the middle of the night). This means the network is not being detected by your modem. If you have questions we haven't answered, or if you need any additional support with setting up your modem,chat with us. If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. Optimizing the Wi-Fi to get the best service possible3. Leading the next generation of Wi-Fi, the C4000BG Wi-Fi 6 xDSL Router is powered by the industry's latest Wi-Fi Certified 6 802.11 standard that is up to 3x faster than the previous AC generation of WiFi, with additional data capacities in a dense environment to handle current and future home networks. Before finishing the installation procedure, there are a few things you should be aware of. For the following models: Under WAN Settings, enable "Transparent Bridging" and set the "Transport Mode" to "Tagged-201". Click the quick setup icon to configure the device's Internet access 4. Many ISPs like CenturyLink will either sell or rent you a modem/router combo box. After plugging in your modem, it may take, See step-by-step instructions for using QuickConnect, After completing the setup steps in the app or through the QuickConnect site, check the color of the, If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. If the reset button is held in for 10 seconds or more, the power light will turn amber and the modem will be reset to CenturyLink factory default settings. . This indicates nothing is connected to the modem port. Press question mark to learn the rest of the keyboard shortcuts. The red light indicates the modem isn't connecting to the CenturyLink network. Use the Google Wifi app to set up the Google Nest Wifi using the PPP username and password to start accessing the internet using Nest Wifi. This can depend on the age of your home. The modem was easy to set up and worked perfectly. They will put in credentials in the GUI for you. If you have theC4000BG or LG/LZmodelandyou have both landline phone service (notVOIP) and high-speed internet, you will need to install DSL filters on all of your phone cords. If your service has already been activated, you might get a message earlier in the day. Find a central location in your house, avoiding closets or other closed-off areas to ensure that all devices in your home get a strong wireless signal from the router. Here are some things to try: If the problem continues, contacttechnical supportfor help. Page 8 3. We've created a series of self-help and install videos to empower you to quickly get connected. My Android, Apple and Linux devices work fine, both with internet and wireless connections. Have you purchased a new Axon (Greenwave). Theutilities menugives you access to several additional tools to manage and test your modem. I was wondering if there is a different method to the madness of bridging the C4000LG modems for doing the same thing? But, it also offers two DSL ports. The tech fixed the problem, and the new modem was able to connect to the DSL service. How to set up centurylink modem c4000lg mg yz. I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. Most of these are best for tech-savvy folks who are familiar with modems and networking. Up to 3 Gbps Speed - 600+2400 Mbps with 2-stream connectivity. See the detailed instructions and diagrams below. Go to Set Up a Wireless Network if you wish to configure your wireless settings. I have the C4000LG modem. A great choice for services that peak between 10 and 40Mbps is the Axon C4000BG. This single status light replaces the multiple lights (Ethernet, Internet, WAN, etc.) Navigating the app to manage your account, test your speed or get additional supportFor more information, please visit: https://www.centurylink.com/home/help/internet/modems-and-routers/setup-your-modem-and-activate-internet-service.htmlor https://www.centurylink.com/home/help/internet.htmlThank you for choosing CenturyLink and have a great day! Up and running within a half hour. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. All Rights Reserved. For all following models: . Below are some of the most common questions and issues that customers ask as they install a modem. Thesingle status lightring on the front of the C4000 looks different from older modem models with separate lights for Internet, DSL, Ethernet, WiFi, etc. Share | Add to Watchlist. If your device doesn't have Ethernet, you can instead connect to WiFi using the login information on the bottom of the modem. The C4000XG does not have a DSL port or light. Fast and strong wifi signal. Try plugging the green cord into a different jack. Use the My CenturyLink mobile app or browse to, This means a connection failure has occurred. The app makes installing your modem a snap, and is also a great way to manage all your Brightspeed services. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. Once done, connect the Printer to the Wi-Fi. Please try another jack orchat with usfor further help. Third party marks are the property of their respective owners. Have you ordered new internet service or a new, First, your modem will arrive in the mail on or before the date your service is scheduled to start. Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device. Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the modem. For direct customer support questions, please use the pinned CenturyLink Official Support Thread. "WAN Settings" -> "Select the ISP protocol" -> select transparent bridging. No Ethernet port? 8.8. Option 2 is probably the simplest and is a good choice. Use the My CenturyLink mobile app or browse tohttp://connect.centurylink.com,and follow the prompts to finish setup. Compared to WiFi 5, it delivers: About Brightspeed |Careers |Newsroom |Legal |Privacy Notice |Tariffs|Customers with Disabilities|Site Map This should arrive today. Click on the options below for details and step-by-step instructions. CAUTION! Try thetower modem setuppageinstead. But, if you don't want the app, no problem you can use a web browser on your computer to complete installation. To do this on a CenturyLink router: Connect a computer or other device to the internet through WiFi or an Ethernet cable connected to your modem. In-home speeds may differ based on router setup, devices and other factors. The C4000LG has the same specifications as theZyxel C4000LZ. If itblinks blueagain for more than 5 minutes, service is not connected to that jack. Climate Pledge Friendly. To change your network name, go to the modem's wireless settings. The user manual indicates all ports should be functional, so i would guess either the PC lan port or the cable are having issues. For an optimal experience, we recommendupdating your browser. Follow the steps to complete the installation process using QuickConnect. 9.4. That's okay. If in doubt, you might wish to put off connecting your modem until after 7 o'clock. @gsturtle36. Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the modem. Once the status light ring on the front turns blue, the DSL light(s) should then turn green to indicate the modem is connected and ready to finish setting up. What if all the lights on the modem are off? Advanced settingsgive you even more control over your modem's configuration. If you don't have a jack,chat with usto have one installed. Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device. Jun 10, 2022. While the C4000 initially boots up, it willblink bluewhile it is looking for the Brightspeed network. I thought it was most likely my old modem, but without internet service I had no way of accessing the internet to order another modem. If you see awhite cordin your modem kit, it's a second Ethernet cable to be used in case you have additional devices that you would like to plug into the modem. Try disconnecting everything (DSL and power), waiting a few minutes, and repeating. This means a connection failure has occurred. If you have a landline phone and internet with Brightspeed, filters should have been included at the time of your order and will arrive in a separate package. Manage networks (SSIDs) Modem security settings. If NO, proceed to the next step, "Check for connectivity.". WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. This model of router has 2.4 GHz and 5 GHz options for most wireless settings, with exceptions noted below. We recently moved and got Century Link internet service, with the C4000LG modem. Overall Performance: 85%. Filtersare not included in your modem kit. BLINKINGRED-An error occured or the attempted connection failed. While the C4000 initially boots up, it willblink bluewhile it is looking for the CenturyLink network. Try plugging the green cord into a different jack. Click Apply to finish the configuration. "WAN Settings" -> "Select the ISP protocol" -> select transparent bridging. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. endstream endobj 424 0 obj <. The one you use will depend on the type of internet service you have. Plug phone cable (green) into the C4000LG. Modem Features: 80%. You can test this by plugging in another electrical device, and/or try another outlet. 8.8. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. Use theBrightspeed Internet app or browse tohttp://connect.brightspeed.com,and follow the prompts to finish setup. I told him yes and he told me it is complete trash and I'd . This means the network is not being detected by your modem. Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. Leave VLAN setting as-is (I have 1 Gbps fiber in the Portland, OR area, and have VLAN 201). . Firmwareis the software programmed into your modem that makes it run. It is a gateway device (modem/router combo) with IPv4 and IPv6 compatibility. Donotinstall a filter between the modem and the wall jack. This can be either because the service hasn't been activated yet, you're using an inactive jack, or there's an issue with the modem's authentication process. This can depend on the age of your home. Regardless of the specific model, thestatus LED ringon the front of the modem will function in the same way. This model of router has 2.4 GHz and 5 GHz options for most wireless settings, with exceptions noted below. The status light ring on the front will also display different behaviors at certain times, depending on the state of the modem. TESTED CenturyLink Greenwave (C4000LG) DSL Modem WiFi Router + AC Power Cable $49.95. You simply push the WPS button on the modem, then select the correct network from your compatible device and it will connect without entering a password. After it detects the connection, the LED Ring will show green on your C4000LG when the Internet is ready for . Downloading the MyCenturyLink app for easier install3. Once the light is green, you're connected to the internet and you can get online! Secure WiFi is available on leased modems with model numbers 1100, 3000 and 4000. Plug other end of Ethernet cable into the your home phone line. Advanced settingsgive you even more control over your modem's configuration. Concretely, you can control Security Options, DNS, proxy, LAN, Network Management, IP QoS , WAN, WLAN settings, DSL, ADSL, MAC, WPS block; amongst others. Personalize the Wi-Fi2. Modem setup Wireless (WiFi) setup Modem status Utilities Advanced setup. The main screen will appear. This can often resolve a connection issue. Highlighted Features. But, if you don't want the app, no problem you can use . Leave VLAN setting as-is (I have 1 Gbps fiber in the Portland, OR area, and have VLAN 201). 448 0 obj <>stream By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you did not receive filters, pleasechat with us. This made me suspect the problem was not my modem after all. WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. TheC4000 seriesmodem/WiFi router comes in two models, each with different specifications. If YES, click here to see DSL filter instructions, The DSL cord from the modem to the jack should, While the C4000 initially boots up, it will. Also, make sure you have entered the user name and password correctly. You can proceed using the mobile app or the QuickConnect site on a browser either one will walk you through the steps to finish installing service. Please try another jack orchat with usfor further help. Third party marks are the property of their respective owners. Where it is placed can have a huge impact on your wireless performance. For an optimal experience, we recommendupdating your browser. This can often resolve a connection issue. Click on the options below for details and step-by-step instructions. 2023 Q Fiber, LLC. We no longer support this browser. In some cases, the jack may be faulty or may not be connected to the CenturyLink network. If you still get a red light, you will need tochat with an agentto get further troubleshooting help. Residential |Small Business |Enterprise Single LED status light. I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. Do not use the reset button unless instructed by a support representative. and our Note:The light ring will reset and return to solidGREENafter2 minutes if it fails to pair with a device. Instead, you can easily access these same network controls through My CenturyLink or the app. We suggest using theMy CenturyLink appon your iOS or Android device to complete modem setup. Now it's time to get your modem hooked up. This C3000Z was a simple swap of devices; log into the new modem via lan connection and IP address. First, your modem will arrive in the mail on or before the date your service is scheduled to start. Once set up correctly, you can connect devices to it using an Ethernet cable or Wi-Fi. There are some things you need to know before completing the installation process. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. Internet Strength: 90%. If the automatic connection is not successful, check your connections and restart the Device. If you have more than one phone jack in the house, connect the modem to a different one and try the setup process again. Product Description. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You may receive a notification earlier in the day to let you know that your service . No Ethernet port? Before you start, make sure to read the complete instructions below for the best results. Residential | Small Business| Enterprise| 2023 CenturyLink.
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