(Madrid), Espaa. .mobile-nav .icon-caret { Will look around for my next policy. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. You never know if the training team/management are telling you the truth or lying to you. Had team leaders record secret conversations trying to do what I have no idea. The process was quick and easy and Lisa was very pleasant to deal with. Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. 3-5 Rushmills Business Park, Clear All. Staysure take all feedback relating to our products and services seriously. We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Warm regards,Vicki. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Verify your email to use filters. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. Dear Geoffrey Brooks,Thank you for your 5 star review. If you need to cancel your policy please click here. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department Just raise a case and leave feedback after. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. We hope this will continue to inform and provide insight to our employees on the decisions we make. Verify your email to use filters. _W.storeCountry = "GB"; .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Have a fantastic holiday. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. They were rude, there was no consideration, no bereavement line. Get started with your Free Employer Profile. Not happy. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Not everything they do makes sense. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. 2 Staysure Customer Service interview questions and 2 interview reviews. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. Date of experience: March 13, 2016 This was done because they said I owed them holiday which they asked me to take as compassionate leave. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. var STYLE_PREFIX = 'wsite'; } We're very proud of the people that work in the business and recognise it's great people that make a great organisation. They have made a bad situations 10 times worse. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. The HR Team. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. .wsite-phone {} Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Policy came through as expected. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. your insurance policy. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. Get started now and lets get this sorted. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { .wsite-button-small .wsite-button-inner {font-size:13px !important;} You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Have a fantastic holiday. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. .wsite-footer blockquote {} We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. All rights reserved. HR Director. View our cookie policy here. Search job titles. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Dont use this company. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB width: 100% !important; So you can be confident that youve got the right cover, thats tailored just for you. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. Have a fantastic holiday. Have a fantastic holiday. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. .blog-header h2 a {} Learn more about Resolver Pro and how to claim your business. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. 2023 Resolver Consumer Online Limited. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. _W.isCheckoutReskin = false; After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. } .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team 2730-055 Barcarena, Customer Services Department But the actual service once connected to an agent was excellent. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. a, We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Dear Denis Kumm,Thank you for your 5 star review. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Staysure is a trading name of TICORP Limited. The calls are non stop , its very busy and mentally exhausting . Consumer guides, newsletters, surveys and more! Were sorry that you felt unsupported during your time with us and wish you the best in your future role. They were no help at all. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. Theres no jargon in our rights guides. I have given this review 3 starts because I found it very difficult to register online to open an account. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. } A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Sometimes the Customers are not vey nice. Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. initPublishedFlyoutMenus( . .galleryCaptionInnerText {} I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Get in touch with us if youd like to make multiple changes to your policy. Do you agree with Staysure Travel Insurance's 4-star rating? font-family: "Open Sans" !important; Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. left: auto !important; We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); Have you been complained about? Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. If you need more help, please visit our FAQ Help Centre. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. I started at Staysure as a sales agent nearly 6 years ago. The first time started out fine then I was transferred . } Simply go to the My Insurance section and choose which policy youd like to email to yourself. Chased and chased and chased to pay. See if we've answered your question in our Covid Help Centre . Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Staysure Expat, I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. false, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Consiglieri Park Estrada Consiglieri Pedroso, The HR Team. Customer Service Representative interview process at Staysure. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. The operator was very efficient, helpful and knew his business. Unhappy with your Staysure experience? achieve performance targets across their product portfolio. They are not authored by Glassdoor. However, if you'd rather complain directly, you can use the above address to contact Staysure. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. In the 4 years I was there I hit some sort of bonus each month. I hope my friend who recommended me gets her 10 bonus !!! Staysure Employee Reviews about "customer service" Updated 8 Feb 2023. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. Britannia House, Also I was told inaccurate information about my first request. The support which is only a call away is fantastic. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. Worst company I have worked for and hope people take this review in and understand you will be another number. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. They pick and choose who is significant to you when they pass away. #wsite-content h2.wsite-product-title {} Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. Jo Phelps We are remunerated by commission for the arrangement, service and renewal of Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You can be certain that youre talking to the right person at the right time. Application. Thank you for posting your feedback and for recognising we have fantastic people in the business. Didnt have to wait very long to be answered. How to make a complaint | Staysure Need help? You can email us at info@staysure.co.uk .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . Have a fantastic holiday. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. (But perhaps that was because I wanted to spend money!). If you want to claim on your policy you should contact the My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. Don't Pay out on Holiday cancellation due to Death of Parent. #wsite-title {color:#000 !important;text-transform: uppercase !important;} Despicable service from dishonourable people. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. They are passionate about supporting new people into the business and we receive great feedback. Thank you. The operative on the phone was superb and I thank her for guiding me so expertly through the process. - Email address - Full name - Telephone no. Seemed silly, but so be it, or so i thought. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. .wsite-footer blockquote {} Instead, theyre full of the info you need to get things sorted. n 71 Edifcio D 2 Dt, Queluz de Baixo The process to get the policy on my smartphone is too convoluted - passwords etc. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. //--> Overall experience. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. This place has lost all hope. Replies to negative reviews in < 24 hours. Sunday: 10am 4pm, Christmas hours: I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. You deserve to be treated better especially for what youre getting paid. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. Also, for some of our insurers we may receive a profit share payment if they Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Have a fantastic holiday. I contacted you twice. In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. Thank you for your positive comments regarding our training team. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Thank you. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. {"hasCustomMembership":true,"hasCustomMinicart":true} Staysure is a good place to work, the training is good. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. Were available during the following times: _W.storeCurrency = "GBP"; There was a slight downside of having to wait for about 10 minutes. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Worked for this company and had a bereavement. Average Interview. What a get-out-of-jail clause that is! .wsite-menu-default a {font-size:16px !important;} var ASSETS_BASE = '//cdn2.editmysite.com/'; Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Were sorry that you did not enjoy your time with us and we wish you success in your future role. - Saturday: 9am - 5:30pm The process took 1 week. Having problems? " Don't use Staysure Travel insurance- dreadful extremely poor customer service. Have a fantastic holiday. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. .fancybox-title {} She had to cancel her holiday to undergo treatment and submitted a claim. Not a good experience. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. When is a time you've been in a difficult situation and how did you solve it? If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. .wsite-button-large .wsite-button-inner {font-size:14px !important;} I got an online quote and with no warning it increased in 1 minute by about 40. Warm regards,Siobhan. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. text-decoration: none !important; People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.
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