Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. Food was great. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. The Riviera Cancun resort is definitely on the more premium side for resorts in Cancun, but when you consider the quality of service, food, and the overall feeling of luxury that you get when you stay at this resort, it is well worth the premium. by Adrian updated October 11, 2022, 7:10 pm. They even take the time for issues like crunchy bacon vs chewy if you have a preference. It is not necessary. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. The pools are kept very clean, we noticed the staff doing tests on the water every night. We at InspoVacay prefer a more condensed offering. If you want a specific liquor, just request it. Beautiful! Safety? - Review of Excellence Riviera Cancun, Puerto The Mahi Mahi Skewer on the lunch menu was top class. Excellence Riviera Cancun - Adults Only All Inclusive - hotwire.com Bottles of spirits are also included in your room. The pool scene at the Excellence Riviera Cancun is first rate. I would highly recommend this resort to anyone! The staff at ERC are nothing short of amazing. We appreciate all of your hard work in ensuring our vacation was top notch. Relaxing Get Away - Review of Excellence Riviera Cancun, Puerto Morelos The front desk already had our test scheduled based on our departure time when we checked in. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. setting in the Riviera Maya, set along Mexico's Caribbean coast. It is just a slight reduction that you wouldn't notice if you haven't been there before. Also a side note - beds and pillows very uncomfortable. Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. There are only four bikes available to guests, so you need to show up super early to get a spot. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . What food & drink options are available at Excellence Riviera Cancun? Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Excellence Riviera Cancun: 5th time and 5 stars again - See 24,097 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. They made our stay so much more special. Instead of losing the last night of our vacation, we lost about an hour, most of that time due to airlines. Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. We also use third-party cookies that help us analyze and understand how you use this website. Located in the Riviera Maya region of Cancun. So impressed by everything about it! The bartenders can make change, but this is something we wished wed done to avoid needing to ask for this each day. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. The Green Energy Goals of Our Corporate Social Responsibility in Our Answer 1 of 3: I'm a 38yr old female going on vaca by myself. The resort was apparently full, but it really didn't feel like it. Is parking available at Excellence Riviera Cancun? Please, receive our warmest regards from The Excellence Collection. He had a cooler of snacks, soda, and beer that made the quick drive even that much more relaxing. All of the rooms are more than large enough for two people, there is a large TV with all the US channels and the Wi-fi in our room when we stayed was very strong. The beautiful Cancun weather takes care of the heating of the pools for the rest of the year. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. Excellence Riviera Cancun - YouTube Thousands of family travelers come here for their sun-soaked holiday each year. Why Playa Mujeres Should Be Your Next Vacation Destination The Excellence Collection has always prided itself on its expert-led health and safety processes, and the new post-Covid protocols will be a simple extension of what the brand has always provided for its guests. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. There were plenty of activities you could enjoy or be a part of. The bar service on the beach was on point and our drinks never reached the bottoms. Toggle The Excellence Collection. Airport - Arrival was quick and easy. It has been a pleasure hosting you and we look forward to seeing you back soon. Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. EXCELLENCE RIVIERA CANCUN - Updated 2023 Prices (Riviera Maya, Mexico) It is just a slight reduction that you wouldn't notice if you haven't been there before. Cancun is a safe town to visit - locals are friendly and crime . The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. It was nice having our own private area where we could switch off and read a book. What Are The Most Interesting Facts You Should Know About The Dominican Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. Again, this service differentiated the Excellence and made the experience incredible. The real differentiator is the staff. Please, receive our warmest regards from The Excellence Collection. When we stayed there was tequila, rum, vodka and a bottle of red wine. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. - See 24,102 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They are large beautiful rooms with great amenities. The focus is on keeping you safe. However, the shuttle driver made this long drive enjoyable, conversational, and still a positive experience. Excellence Club benefits: Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. By clicking Accept, you consent to the use of ALL the cookies. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. It has lovely sea views and is located in a small corner of the resort. You can plan ahead for the restaurants youll visit and when since some close one or two days a week. Yes, free parking is available to guests. Just remember to speak a little louder and clearer than usual and that overcomes the issue. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Does Excellence Riviera Cancun have airport transportation? Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Toggle Excellence Riviera Cancun. I never waited more than a moment for one of them to serve me. Its the perfect spot for a romantic dinner. The shows are noisy so look to stay closer to the SPA or outlying areas if you like your beauty sleep.The ugly.The ocean is not accessible due to a surge in algae. This is the version of our website addressed to speakers of English in the United States. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. We were not ashamed to take any unsupervised float we found if we needed it. Too many photo ops to mention!The meh.Food. All Day Activities and Entertainment - Excellence Riviera Cancun Book your next, safe vacation: Excellence Riviera Cancun - Adults Only - All Inclusive. Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Federal 307 Chet-Pto. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. We tend to have pretty high standards and they were all exceeded. The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. Kind of a let down. The commute from the resort to the airport also took over an hour due to traffic. The entire staff at the resort wore masks the entire time. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. If everybody just left them in the water when not in use, there would be more than enough available. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. We visited UNICO 2 years ago, very similar all inclusive pricing, with outstanding food and good alcohol selections. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. We went to the concierge and they printed out results for us, which they already had tied to our room. Located a short 20-minute drive from the airport, it really is the perfect location for a secluded feeling holiday that is actually quite close to amenities. You also have the option to opt-out of these cookies. Please, receive our warmest regards from The Excellence Collection. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . There are so many wonderful choices for any food or drink. When choosing an all-inclusive resort I think the food is the most important element we look at. He got people to join activities they wouldnt have. That alone was amazing to save us from waiting on hold. Excellence Riviera Cancun - Adults Only All Inclusive - Expedia.com We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. If youre looking for the most secluded and quiet spot then we recommend asking for a room in building number 8. However, guests are not required to wear a mask anywhere, but there is space available everywhere. The location is more secluded, but it is well located if you want to do excursions like the Chichen Itza. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. They nailed the traditional dishes of Patatas bravas, Octopus and meatballs. Overview. Airport - Arrival was quick and easy. Plus, people tend to dress nicely at night for the performances and shows, so Id bring a few nicer outfits. We liked it so much we ate there three times over our ten-day stay. For us, at InspoVacay the drinks offering is a very important aspect of an all-inclusive. The Mile Spa is a solid offering. Is Cancun Safe to Visit in 2023? | Safety Concerns | Travellers The pork was so succulent and delicious. The location of this restaurant is really lovely. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. more. Please, receive our warmest regards from The Excellence Collection. The staff at the Excellence Riviera Cancun do everything they can to keep you entertained throughout your stay. Cancun. We had issues getting an appointment when we visited. However, the food is below average. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. The driver was friendly and spoke good English. We noticed this wouldnt be the case with all the resorts nearby, as many had large piles of dry seaweed along the shore covered in sand gnats (this didnt happen at the Excellence). The club lounge is basically a private bar/restaurant area that is open all throughout the day. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. Overall the food selection was wide and of good quality. 2 Please, receive our warmest regards from The Excellence Collection. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. Visit hotel website. by Adrian updated February 4, 2023, 10:21 am, by Emma updated January 30, 2023, 8:40 pm, by Emma updated January 25, 2023, 8:49 am. Please, receive our warmest regards from The Excellence Collection. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. With culinary artists each trained as experts in their specific regions and flavors, a host of global offerings and exceptionally prepared dishes are yours to savor. However, guests are not required to wear a mask anywhere, but there is space available everywhere. Be prepared to pay for the experience though. The housekeeping team was super-efficient. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. Also, the liquor choices are really bad. Specifically, these folks went above and beyond the already high standard of service: Memo, Brenda and Angelo on the entertainment team, Emilio, Edin, Miguel, and Hugo from the pool and beach staff, Daniel with room service, Jose and Alejandro from Oregano, Edwin from the Lobster House, and Enrique from The Grill each went above and beyond. From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. Excellence Riviera Cancun - A Comprehensive Review Below, we explore the various types of crime in Cancun and what you can do to stay safe during your visit.