Direct debits are regulated by the Bulk Electronic Clearing System (BECS) Procedures and Regulations. Monthly Account Statement notified by email and made available online; or. If you are using our Tag Tolling option, your tag(s) will not work if the first attempted payment fails. cancel or alter any payment or your payment details (including, the payment account); or. a direct debit authority is lodged into the system, the bank will notify you by pre-agreed means. You can also view your statement online by logging into your account on eflow.ie: Please note statements issued to your account prior to our systems upgrade on August 7th 2021, are not available. Please do not open any links from these or any other suspicious messages. Find out what to do if you pass the M50 toll on your trip, prepay your toll and create a tourist account. You can travel on Dublins M50 Motorway immediately. If you need access to these statements, please contact our customer service team and we will be able to retrieve your previous statements. Zero price hikes during your 18-month or 24-month contract. where the Customer consists of two or more persons all the respective covenants by the Customer shall be deemed to be by such persons jointly and severally. Login to your eflow account with your username and password. Learn how to manage your business account, change your payment details, top up your account, and view your statements. 1. With SEPA, these are replaced by International Bank Account Number (IBANs) and Bank Identifier Codes (BICs). For Post-Pay accounts your payment date is displayed under the Invoices and Payments heading. If you would like to find out why your Post pay account is in credit you can contact us online, by post, fax or through our Twitter or Facebook pages. Don't let the company rely on its estimates: that's just a great excuse for it to set high direct debits. Select Primary in the drop down menu under the Payment Priority column of the card you would like to make your primary payment method. Any balance remaining will be taken in the normal automated payment process. This means that making a payment in any SEPA zone country will be no different to making a payment in Ireland. Such access is subject to the terms of this Agreement and the Terms of Website Use which are set out on the Site at the time of such access. Single Euro Payments Area (SEPA) is an EU initiative designed to change the way electronic payments are processed in the EU (including the United Kingdom). If you need to change your top-up amount, please contact us and a member of our customer service team will be able to change you top-up amount. Payment will be taken from your account between the 12th and 18th of each month. You can see all your Direct Debits here. B.1In order to open an Account, you shall have completed an Account Application Form online or shall have provided all necessary details to the Customer Service Centre to allow it to complete an Account Application Form or shall have submitted an Account Application Form by post. You will be deemed to have accepted any such changes within fourteen (14) days of the notification or when you have a toll transaction on the M50 after the date of notification, whichever is the earlier.20.2If you do not accept the terms and conditions of this Agreement, or any future alterations, amendments or other changes to the terms and conditions of this Agreement by eFlow, you shall notify the eFlow Customer Service Centre within fourteen (14) days of issue of those details by eFlow and this Agreement shall be terminated and any Tags should be returned in accordance with clause 16 above. An active mandate needs to be in place before any Direct Debit payments can be collected. When you set up a direct debit using your BSB and account number, it allows a merchant or service provider to withdraw an agreed amount of money from your account into a merchant's or service provider's account at set times. Once youve paid your outstanding fees, click back to my account. Discover the benefits of creating an eFlow account such as toll discounts and automatically paying your tolls. Once added to your account, an Authorised User can engage with eFlow about your account on your behalf when communicating to a customer service agent. Click on the Edit Payment Method button. If you require a larger top-up amount, please contact us. Since the introduction of SEPA, direct debits can be used to for both once-off and recurring euro collections from bank accounts in Ireland and across the SEPA zone. eFlow is managed and operated by Turas Mobility Services. Take a look at FastPay's Direct Debit mandate template here to to see how straightforward this is: a short form that takes just a few minutes to complete. What . If your account is in suspension, it will not be reactivated until the negative balance on your account has been cleared and a valid payment method is added to the account. click on the 'My Services' section from the ROS main menu. The tolling Scheme will be administrated by Transport Infrastructure Ireland (TII) on behalf of DoT. Here's how it works. 29.2 In the case of pre-pay accounts, we will automatically request a payment from your credit/debit card or direct debit once your balance falls below the account threshold of 12.00. You can contact us by webchat, Twitter/Facebook or by telephoning our customer service team on0818 50 10 50 or +353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08:00 21:00, Saturday and Sunday 10:00 to 18:30. We are aware of suspicious text messages claiming to be from eFlow. The amount can change with each payment. 14.1Once you have provisionally registered for Tag Tolling (i.e., subject to acceptance of this Agreement in accordance with clause 2), eFlow shall provide you with the Tag (or Tags) and you shall: Without prejudice to the generality of the foregoing, you shall not attempt to use the Tag by holding it in your hand or leaving it on the dashboard or in another non-mounted position in the Registered Vehicle or any other vehicle and any such conduct constitutes Misuse for the purposes of this Agreement.14.2If you do not properly install the Tag(s) in the Registered Vehicle(s), you may be charged at the Toll rate for Unregistered Vehicles in respect of the M50 Toll Road. 2. You can add and remove registrations, update your details or cancel direct debit requests online. Quarterly Account Statement by post, to your email or postal address (as applicable) provided on your Account Application Form (or to any changed email or postal address that has been notified by you to eFlow in accordance with this Agreement) setting out the transaction history for the stated period. Pick an account. Basically I have had a direct debit account with Eflow for years, because of the way their direct debit schedule works I have often been caught out with not having the funds in my account and the account being suspended. Discover SEPA Direct Debit Core rulebook and implementation guidelines SEPA Direct Debit Core public consultation Once they fill it out, you can take payments from their bank. Find out how to manage vehicles on your account, switch your tag between vehicles and order a new tag holder. If you select to receive your statements by email, every month well email you a link to your statement. Your eFlow account will remain active, regardless of whether your email address on the account is verified or not. In the case of a pre-pay account, the balance shows how much credit you have left on your account to cover future journeys. Please note you cannot have two primary payment methods at the same time. You must have a valid credit or debit card to complete verification (no charges will be made). To reset your password, you will need your username. With M50 video tolling, you will save 0.50 every time you use the M50, Account is closed or pending close. If this matches what we have on file, we will send you an email with a link to reset your password. Click on Close Account button under the My Account heading within the page. When a dispute is created, Stripe sends a charge.dispute.created webhook event and deducts the dispute amount from your Stripe balance. For new eFlow customers, or those updating their direct debit payment method, you will need your BIC and IBAN to set up a direct debit with eFlow. Select My Details in the Account Overview page. Fill in your card details required details and confirm by clicking Save Details. Direct Debit bureaus are third-party organisations that handle direct debit payments and most of the work related to them on your behalf. 1.1In this Agreement the following words and expressions shall have the following meanings unless the context otherwise requires:Account means your Personal, Business or Visitor Account with eFlow.Account Application Form means the application form to be completed by you or the Service Centre Agent in the case of a Customer who makes an application through the Customer Service Centre, in order to open an Account.Account Balance means, at any time, the amount recorded by which an Account may be in credit or in debit, as the case may be.Account Fee means, at any time, the amount payable by a Customer in connection with the provision of the Account and related services at such time for each Charge Period or part of a Charge Period in accordance with this Agreement (currently 1.00 plus VAT per Tag issued to you), as may be adjusted from time to time by eFlow, after giving prior notice of such adjustment to you.Account Start-up Balance means, in relation to a Pre pay Account, the minimum balance required to open an Account, which is based on the class of the vehicle(s) selected.Account Statement means a statement of account issued to a Customer from time to time, setting out the transactions recorded during the stated period (including, any Tolls, Payments or Fees incurred by the Customer during period).Additional Account Statement Charge means one euro plus VAT (1.00 plus VAT) or such other amount as may be specified by eFlow as payable in connection with the issue of Account Statements other than those Account Statements that are issued free of charge in accordance with this Agreement.Agreement means these terms and conditions, together with the Account Application Form, as may be amended and supplemented from time to time.Charge Period means, in the case of the first period, the period commencing on (and including) the day the Account is created and ending on the expiry of the calendar month and in respect of each subsequent Charge Period, a period of one (1) month commencing on the expiry of the previous Charge Period.Customer means you, the person who is opening an Account with eFlow.Customer Service Centre means the dedicated eFlow contact centre established to manage, resolve and respond to Customer queries.ETC means electronic toll collection.Fees means, to the extent applicable in each case, the Account Fee, the Late Payment Charges and the Additional Account Statement Charge.Interoperability means that a Customer, with a Tag installed in line with the tag installation guidelines provided by their tag issuer (as approved by eFlow), will be able to affect the discharge of a Toll by means of ETC on any Toll Road other than the M50 Toll Road, which is part of the national interoperability scheme and interoperable shall be interpreted accordingly.Late Payment Charges means such amount as eFlow may specify from time to time as the additional amount payable by you if eFlow fails to receive a payment as required under the Agreement.M50 Toll Road means that part of the N50 national road (otherwise known as the M50) that is a Toll Road.Minimum Balance means the minimum balance which is required to be maintained in a Pre pay Account, being twelve euro (12.00) or such other amount as eFlow may specify from time to time;Minimum Pre pay Amount means the minimum amount to be credited to the Pre pay Account each time the Minimum Balance is reached, being thirty euro (30.00) or such other amount as eFlow may specify from time to time.Misuse means the Customers failure to act in accordance with the provisions of the Agreement, the Toll Bye-Laws and the Roads Acts 1993 2015, including such other acts or omissions that eFlow may specify and notify to Customers from time to time.Monthly Account Statement means the Account Statement issued to you setting out your transaction history on a monthly basis for the Charge Period and any charges incurred by you during that period.Payment Account means your account maintained with a credit institution or an account related to a credit card or debit card (in each case, being an account in respect of which instructions may be given authorising debits being made from it) or such other account as may be approved by eFlow, and which you have authorised or are authorising eFlow to effect debits from such account in accordance with the Agreement.Payment Date means, in relation to any Charge Period, the business day next following the expiry of such Charge Period.Payment Method means a method of payment which is acceptable to eFlow, being credit card, debit card or by direct debit (SEPA Single Euro Payments Area only) from the Customers payment account, digital wallet or such other payment method as eFlow may from time to time approve.Post pay Account means the type of account maintained by you with eFlow whereby an amount equal to the amount due in respect of Tolls and such other amounts as may be due in accordance with this Agreement incurred during a Charge Period (the outstanding amount) and recorded in such account are discharged by the debiting from time to time of the then outstanding amount from your Payment Account. Pre pay Account means the type of account maintained by you with eFlow whereby amounts are paid in advance to be credited to such account, with amounts due in respect of Tolls and such other amounts as may be due in accordance with this Agreement being subsequently deducted, and with the facility for the debiting from time to time of further amounts from your Payment Account (or otherwise paid in such manner as may be approved by eFlow) and credited to this account.Quarterly Account Statement means the Account Statement issued to you on a three (3) monthly basis setting out your transaction history (including, any charges incurred) during the stated period.Registered Vehicles means the vehicle or vehicles registered by you in connection with the Agreement.Rejected Payment means any payment in respect of which eFlow has not been credited with the amount of such payment.Service Centre Agent means an employee of the Customer Service Centre who is authorised to deal with Customer queries.Site has the meaning given to in clause 22.Tag means the electronic device supplied by eFlow or other tag issuer to you for installation in the Registered Vehicles, in line with the tag installation guide provided by eFlow or other tag issuer, to facilitate the electronic collection of Tolls under the terms of this Agreement in respect of the use of the M50 Toll Road or other interoperable Toll Roads by the Registered Vehicles.Tag Tolling means the tolling option in respect of which a Tag has been issued for installation in the Registered Vehicles, which is calculated by reference to the vehicle class contemplated by the relevant legislation and applicable Toll Bye-Laws.Toll means any Toll (including, default Toll) payable by the Customer for the use of a Toll Road which is calculated by reference to the vehicle class contemplated by the relevant legislation and applicable Toll Bye-Laws.Toll Bye-Laws means, at any time, the bye-laws applicable to the M50 Toll Road made pursuant to the Roads Acts 1993 2015.Toll Collection System means the system designed and maintained in order to facilitate the collection of Tolls electronically on behalf of eFlow.Toll Road means any road (or section of road) in respect of the use of which a Toll is payable in accordance with the Roads Acts 1993-2015.Unregistered Vehicles means any vehicle that is not registered with eFlow or an operator of an interoperable Toll Road (other than the M50 Toll Road); andVideo Tolling means the M50 Video tolling option associated to your vehicle. Energy UK, which represents suppliers, said direct debits evened out bills even though domestic gas and electricity use varied considerably during the year. You should make changes to the customer information online by logging into your online account onwww.eflow.ie. A longer form of SEPA Direct Debit Mandate with additional Optional Fields can also be used. It takes up to five days for the money to move. Direct Debit (from SEPA Single Euro Payments Area only). headings and sub-headings are for ease of reference only and shall not be taken into consideration in the interpretation or construction of this Agreement; all references to any agreement (including, without limitation, this Agreement), document or other instrument include (subject to all relevant approvals and any other provision of this Agreement expressly concerning such agreement, document or other instrument) a reference to that agreement, document or instrument as amended, supplemented, substituted, novated or assigned; all references to any statute or statutory provision (including any subordinate legislation) shall include references to any statute or statutory provision which amends, extends, consolidates or replaces the same or which has been amended, extended, consolidated or replaced by the same; all references to time of day shall be a reference to whatever time of day shall be in force in Ireland; words importing the singular include the plural and vice versa; words importing a particular gender include all genders; person includes any individual, partnership, firm, trust, body corporate, government, governmental body, authority, emanation, agency or instrumentality, unincorporated body of persons or association; any reference to eFlow (other than in relation to entitlement to receive payments) shall include persons acting on behalf of eFlow in connection with this Agreement; any reference to a public organisation or representative shall be deemed to include a reference to any successor to such public organisation or representative or any organisation or entity or representative which has taken over the functions or responsibilities of such public organisation or representative; and. Add customers and invite them to pay through direct debit: They'll be emailed a direct debit form. In such cases eFlow maintains the right to adjust without notice, where evidence can be provided that the adjustment is appropriate. The company need to notify you of any change to the amount or date. There's a 5% surcharge if you pay: monthly; every 6 months; There's no surcharge if you pay yearly. do not intend to continue making the payments. For example, you might use a Direct Debit to pay your gas and electricity bills. eflow direct debit. Please Note: The cut off times will display on screen when you are cancelling the direct debit. If required, instructions may be given by eFlow to debit your payment account with any balance outstanding to eFlow on or after termination.Any remaining credit balance shall be refunded to you by agreement to your chosen payment method when all outstanding toll payments or balances have been paid.19.2If there are insufficient funds in your Account, you remain liable for all such amounts. If you suspect that you did not initiate a direct debit setup request then you should call the bank immediately and deny having set up the direct debit. To reset your password, you will need your username. Under the My Details heading you can update your name, phone number, and email address. eFlow offers two different methods of recording the passage of the Registered Vehicles on the M50 Toll Road, namely: Tag Tolling; Video Tolling; All vehicles that use the M50 Toll Road are photographed/ video recorded. You can pay your vehicle tax by Direct Debit - either online or by going to a Post Office that deals with vehicle tax. Direct Debit (from SEPA Single Euro Payments Area only). From here, you can download or print your statement. A Direct Debit is an instruction from you to your bank, authorising someone to collect payments from your account when they are due. This will open a list of all your regular payments. Your account is automatically topped up once your balance falls under the minimum threshold of 12.00. Once you have agreed those, the money is deducted automatically. Find out where the M50 Toll is, toll rates, payment deadlines and the many ways to pay your toll. To view a list of your journeys, log in to your eFlow account and click Journeys. seasonal billing) https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/ Ask your supplier for an explanation of how they have arrived at the figure being requested. To retrieve your username, you will need your account number, mobile number and email address. If your account is in suspension, it will not be reactivated until the outstanding balance on your account has been cleared, and your account has a valid payment method. The username stays the same for the duration of the account. (in the case of a Pre pay Account) will have deducted from it the amount due in respect of such Toll; or. in the case of any Pre pay Account, eFlow must have received from you the Account Start-up Balance. If you register for an eFlow M50 Post pay or Pre pay account, the following payment methods will be accepted on your account: If a payment request fails, we will notify you in writing (either by email or letter, depending on your preferred correspondence method). When you add money to your PayPal account you have options of how to do this, and the most simple way is via a direct debit from your current account. Country availability. Direct debits How direct debits work There are a number of reasons why you cant log in to eFlow.ie: If you are experiencing difficulties in accessing your account, you can retrieve your username or reset your password at the login screen or by contacting our customer service agents. 1 - Debtor signs a SEPA Direct Debit Mandate in favor of the creditor, provider of goods / services. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. If you have misplaced the welcome letter you can contact us by webchat, Twitter/Facebook or by telephoning our customer service team on0818 50 10 50 or +353 1 4610122 if calling from outside of Republic of Ireland, Monday to Friday 08.00 to 21.00, Saturday and Sunday 10:00 to 18:30. Your balance may have a minus amount if it is a Pre pay account which is in credit. You can either have a post pay or pre-pay account: With Post pay accounts, the balance that you see when you log in to your eFlow account is the total for journeys on your account owing since we last received a payment. To do this, you will need your eFlow account number, surname and an active vehicle registration number. You pay the same amount every time. Please click below to retry if you are 18+ years old. The amount you pay depends on how often you want to make a payment. People use Direct Debits to pay monthly bills and make one-off payments. or such other address as may be contemplated by the Roads Acts 1993-2015; by email to: such address as is recorded in the Account Application Form (as may be amended from time to time in accordance with this Agreement); or. Select My Details in the Account Overview screen. Click on the + symbol and then fill in the details of the individual(s) who you wish to add. For the purpose of resolving disputes, eFlow retains photographic images of all transactions on the M50 Toll Road for a limited time period.12.2In the case where eFlow has incorrectly posted a charge to your Account and / or charged you incorrectly, eFlow will refund the amount incorrectly charged to your Account. Click on My Details on the account overview page. Discover the benefits of creating an eFlow account such as toll discounts and automatically paying your tolls. And while we'll regularly review your Direct Debit to make sure your payments are on track, you may also want to consider increasing your monthly amount over summer and autumn to build up more credit ready . A Monthly Payment Plan lets you spread the cost of your quarterly bill by making . Select whether the new payment method is a credit card, debit card or direct debit. under the 'Payment Details' section, click the 'Manage Bank Accounts' button. Select your reason for closing your account in the drop down menu. Your payment method should no longer appear in your account. You activate your online account by setting up your username, password and security question. Monthly payments for Post pay accounts are taken between the 12th and 18th of every month. Tide is not a bank. At toll booths, you will have to stop and pay at the booth if your account is suspended.