www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. They do not have number to call. -Kate. Go to our site to chat with our support team or email us at support@lucy.co! Please let us know if we can help any further. We're sorry to hear that you had issues with your orders. No! The cost of foreign products and services may fluctuate. Please email us at resolution@lucyinthesky.email for further assistance. I'm convinced company is run out of a basement and lack computer skill to process anything. We therefore have no responsibility or liability for the content and activities of these linked sites. If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. Then, the item never ships. Facebook is showing information to help you better understand the purpose of a Page. Alternatively, you can attempt to place the order with a different card or try again later. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. The dress we purchased did not fit at all like the photo depicted on the site. -Kate, it was my first time ordering from Lucy in the sky. Hi Teagan, Thanks for your feedback. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Ordered my daughter a winter formal dress. Thanks for your feedback. Search Full List of Executives. -Kate. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. I am beyond disappointed in this company and its respect for its customers. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing . Please note that business days do not include weekends or public holidays. Worst experience. Sky Customer Service Telephone Numbers - Digital Plans Sky Customer Service Contact Information | Updated Guide - DoNotPay Products used:Still waiting for it to arrive (for 6 weeks)! I HAVE NOT RECEIVED MY ORDER. The package was never opened -- and sent back immediately. Customer service is non-existent. We're so sorry about the delayed style. I never got any notification from them that my dresses would be late or anything. Customer service contacts and company information. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Free Returns for United States Customers. So ordered the 3rd dress in a different style. All international orders are shipped with DHL International Packet Plus. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. In the case of any expired store credits, we will gladly issue another current one for the same value. - Kate. where you can enter your landline number to check the service. Hi Mandy, This document governs your relationship with www.lucyinthesky.com (Website). Sky Support Email. Hi Kaylyn! -Kate. We're sorry to hear that you had issues with your order. Please email us at resolution@lucyinthesky.email so that we can better assist you! United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. Contacting Sky Thanks for using our online services - if you do still need to contact us, please be aware that wait times may be longer than normal, but be assured we're prioritising calls from customers who've already been online. https://www.lucyinthesky.com/shop/index.php?route=account/login. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. If the issue persists, we would suggest to follow up with your bank. The 24/7 chat is turned off and nobody bothered to respond to my email. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. LUCY IN THE SKY - YouTube CASANDRA M. was extremely helpful in seconds. Article created 4 years ago. I ordered a size larger and they still didn't fit. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. We do not provide information to these agencies or companies for marketing or commercial purposes. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. We're sorry to hear about your disappointment with our return policy. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky.com This has been quite frustrating. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). You may store, print and display the content supplied solely for your own personal use. Why would I need store credit when I already purchased the 3rd dress. I HIGHLY recommend NOT ordering from this place. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. We'd love to hear from you so that we can find a resolution. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Any orders cancelled within 14 days of being placed can be cancelled for store credit. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. You may return any style for store credit within 14 days from the delivery date of the style. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Hi KM, Besides that, the customer review rating on Better Business Bureau is 2.8-stars. Check out what 6,864 people have written so far, and share your own experience. i am from spain. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky What a terrible return policy for a online store. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. All such rights are reserved by www.lucyinthesky.com and its licensors. What is the Lucy in the Sky customer service email? Shipping was supposed to be 5 business days. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. It is an eligible payment method for all U.S orders over $35. We're so sorry to hear issues with your order. -Kate. . The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. there is a dress i like but it is all out of stock. Is Lucy In The Sky Legit & Ethical? Is It Really Trustworthy? (2022) Do not buy from them. Shipping is free over US$75 and US$6.90 for orders under US$75. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Order from a different boutique. Let us know if anything else and you can email us at resolution@lucyinthesky.email! ADD ONS. Business Profile for Lucy In The Sky, Inc - Better Business Bureau i ordered 2 dresses october 2 and need them for october 11. thanks! - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. You will receive your tracking number once your style/s have been shipped. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky -Kate. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Her real name is Carmen and she is secretive about her backstory. -Kate. We want to make sure that this refund goes through immediately. Check out what 6,964 people have written so far, and share your own experience. I did the Level 2 Customer Service Practitioner course. Help and support; Contact BT; Back. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) DO YOU SHIP INTERNATIONALLY? Did all refunds go to store credit or were some people able to get a full proper refund? I ordered my daughter's homecoming dress on 9/20. It was not the representatives fault, so she did great, but the company should do better in alerting guests. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Free FedEx Shipping, over US$75. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. | Read 5,941-5,960 Reviews out of 6,586 Customer service is awful. Both dresses arrived back to back and they looked nothing like it did online. Really bad. It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. Us either! Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). She answered all the questions we had quickly and gave good advice. Excellent Customer Service, Quality Name Brands. Hi Kim, Is Tata Sky service free? This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky.com she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. GetHuman does not work with Sky's customer support operations, directly or in any . Write a review Sign in. Im very disappointed. Please make sure that the style is in original condition otherwise it may be sent back to you. my party is april 10. We're sorry to hear about the sequin issues on the dress. She was a total pleasure to work with. I foresee no dress, no money returned and no reply. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Hi Hailey, It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. They have a great live chat setup and I like that they're always ready to help. You must not establish a link from any website that is not owned by you. Thanks for your feedback. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. The prices they charge is not right. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We encourage you to review those policies when you visit those sites. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. HELP & SUPPORT. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. The best things about working as a Sales Advisor at Sky Leeds, with Lucy September 9, 2021 / in Contact Centre & Operations / by jhawkins2. Sky Ireland Contact Numbers & Customer Service Tips - Selectra Glad that our Customer Service was able to help with your returns! The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. [PSA] Don't order from lucyinthesky.com! : r/TheGirlSurvivalGuide - reddit I know it's still only Nov. 15 but I do not think this dress is coming. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! I messed up my address and they were quick to help and fix my mistake. In the case of any change-of-mind or sizing issues, we offer store credit. Our small is generally the equivalent of a US Size 2. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! Phone Email. Prom season is here, and you deserve to look and feel amazing for your big party! Contact Us. We're so sorry to hear about the order. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. You can activate your new camera, view your photos, manage and monitor. As soon as you place the order, it is processing on our end. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Date of experience: 04 February 2023. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Absolutely terrible customer service. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. The dresses were way too short - they barely covered my butt. Do not trust this shop to deliver. Account and billing. I wear a size 12, and the size 12 they shipped me barely fit over one leg. I had talked to 2 other reps there and they did not help AT ALL! Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. -Kate. Hi Chris! I have been waiting for almost three weeks and still haven't got my money back. Oh no! This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. | Read 181-200 Reviews out of 6,679 1200 Wall Street, Floor 2
You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. Products used:None, sizing too inaccurate. United States. -Kate. I reached our to the company and got a fast response from them. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Belle R and the team at Lucy in the Sky were great to work with. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Please email us at resolution@lucyinthesky.email so we can assist you sooner. These used to work but not sure if they are still valid numbers. Hi Carol, Thanks for your feedback. Don't waste your time or money, just go somewhere else! If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. Thanks for your feedback. Her mom (Gene's mother's sister) has moved to France. Our privacy policy, which sets out how we will use your information. Every item was shipped separately and weeks after stating they were stated to arrive. They said they will refund me within 10 days without any explainations for their lateness. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. I will definitely order from this website again. We also ensure all reviews are published without moderation. Please reach out to us for the advanced credit prior to making a new order! If they don't offer refunds, they should have made this much more clear during purchase. All orders are subject to availability and confirmation of the order price.